Customer Listening Survey

Please rank GTE’s PERFORMANCE on issues 1-5. Use a scale from 1 to 5, where a 1 indicates very poor performance and a 5 indicates outstanding performance.

* Company that you represent:
* Product or Service you recieved from GTE:
	Factors	Performance (1-5)
1	The equipment you receive meets your expectation:
	Performance	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor
	Quality	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor
	Packaging	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor
2	GTE meets committed deliveries:
	Quoted lead times	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor
	Customer requested delivery dates	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor
3	The Project Manager quickly responds to and resolves your concerns	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor
4	Customer Service quickly responds to and resolves your concerns	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor
5	Field Start-up is thorough and abides by site regulations	Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor

Please rank GTE’s STANDARDS on issues 6-9. Please select either 1,2,3 where 1 indicates excels industry standards and 3 indicates lacking industry standards. Please use N/A if not applicable.

	Factors	Rating (1-3)
6	GTE’s Quoted Lead Time:	Select one 3- Excels 2- Meets 1- Lacking
7	GTE’s Quality:	Select one 3- Excels 2- Meets 1- Lacking
8	GTE’s Value (value defined as price for what you receive):	Select one 3- Excels 2- Meets 1- Lacking
9	GTE’s response to product quality issues/corrective actions:	Select one 3- Excels 2- Meets 1- Lacking
10	Overall experience of working with GTE?

	1. Exceptional	Comments:
	2. Good
	3. Fair
	4. Poor
	5. Very Poor

11	If you were in a position to do so, how likely would you be to refer GTE as a supplier to another division or company?

	I definitely would	Comments:
	I might
	I probably would not
	There’s no way that I would

12	If you have purchased similar products from a different supplier, how would you rate that supplier’s overall performance? Use a scale of 1 to 5, where a 1 indicates poor and a 5 indicates outstanding.

Supplier:  (optional)

Rating: Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor

Supplier:  (optional)

Rating: Select one 5- Outstanding 4- Good 3- Fair 2- Poor 1- Very Poor

Please fill out the contact information below. This information is optional if you would like to remain anonymous.
Name:	(optional)
Position:	(optional)
Email:	(optional)

Thank You!

* Required Response

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